Talented German – English Customer Support Employees in Venlo

Korte beschrijving

Our client is authoritative service provider of effective and complete solutions in Customer Services, Credit Management Services, Marketing & Data Services and International Supply Chain Management for markets in and outside Europe. In the Netherlands out client has a branche in Venlo.

Beschrijving

The Customer Support Employee (m/f) will be responsible for the answering and processing of questions and responses from our clients. The client is the central point of attention for our customer and we strive after delivering optimal customer services and 100% customer satisfaction.

You will start with a 3 week training program. You will be trained in customer products, promotions, ect. Your goal is to be a partner to our clients delivering optimal services.

Daily Duties
- Inform and advise clients on all subjects, the products, promotions and services from the customer;
- Responsible for quality and quantity of own work;
- Collecting, keeping updated and signaling possible shortcomings and difficulties concerning the contact registration and knowledge data base;
- Active role in operational discussions on progress and signaling options for improvement.

Required skills:
- Fluent in German and English in order to be able to handle calls and emails
- Experience in a service environment, customer services and preferable in a technical support role;
- Driven, enthusiast, positive work attitude;
- Analytical and structured worker;
- Flexibly available from Monday to Friday between 8.00 and 19.00 o’clock;
- Prepared to work weekend if this incidentally occurs;
- Fulltime available during the whole training period of 3 weeks.

 What do we offer?
- A competitive salary and travel reimbursement;
- An interesting job in a fast-growing and inspiring organisation;
- Flexible working hours;
- A fun and varied job in an international working environment.

Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button 'solliciteer direct'. Your application will be sent directly to the recruiter in charge. If you have any questions, please contact Branislav by 06-10995206.