18 - 30 uur per week
Tussen €25,00 en €29,00 per uur
Wat ga je doen?
RESPONSIBILITIES:
- Communicate directly with DSC members via email, chat, and phone, answering questions and solving issues
- Master DSC product, pricing, and technical information to effectively communicate with existing customers and site visitors
- Handle multiple email sessions competitively
- Maintain complete confidentiality with customer information
- Courteously diffuse difficult customer situations and address complex account issues
- Drive projects which improve support-related processes
- Complete non-customer facing tasks and / or projects to support Team Leads and Managers in the Engagement department
- Identify opportunities to retain customers, communicate clearly and effectively to all stakeholders in the organization
Wat wij bieden
- A great, upbeat and dynamic work-environment in Amsterdam
- Opportunity to be part of a global team and gain international experience
- Free Dollar Shave Club products
- Possibility to work from home
Wat wij vragen:
- Je dient ingeschreven te staan bij een hbo- of wo-opleiding.
- Excellent written and spoken English
- Good knowledge of French and / or German
- Strong computer skills, proficient in Microsoft Office suite
- 0-2 years of experience in Customer Care with a bachelor's degree or still studying. Knows that customers - our members - are our Number 1
- Ability to work independently with minimal supervision in a fast-paced, high-volume environment with excellent attention to detail. Juggling comes naturally to you.
- Web proficiency in handling email, efficient navigation between multiple systems containing customer information
- Working towards university degree
- Have completed a VWO or HAVO if secondary school was done in the Netherlands
- Similar secondary school diploma equivalent if from outside the Netherlands
- Shows to be super flexible and reliable. Likes to work the odd hours, during weekends or in the evenings.
- A good dose of humour
- A thick skin
Solliciteren
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Universiteit
- Plaats
- Amsterdam
- Werkuren per week
- 18 - 30
- Dienstverbanden
- Parttime (overdag), Weekendwerk
- Salarisindicatie
-
Tussen €25,00 en €29,00 per uur
- Verantwoordelijk voor
- Providing excellent customer services to our Members in the UK and Europe
