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Application Support Engineer Business Support Services in Rotterdam

Application Support Engineer Business Support Services

Beschrijving

We are looking for an Application Support Engineer to join our Global Application Support team. The candidate will be driving the successful delivery and ongoing support of the various Business Supporting Services, working closely with other departments within the company and the IT department. The Application Support Engineer will perform support activities, business functional requirements analysis, create user manuals and create system specifications.

The candidate will also need to drive cross-functional testing, both project and support activities. The ideal candidate will be someone with strong hands-on experience and a sound business process understanding.

Company

Our world-leading, fully integrated agriculture network connects producers and consumers to supply sustainable, traceable and quality-controlled agricultural products. With our talented people, decades of experience and diverse capabilities, we offer innovative solutions to open pathways and create value for customers through our supply chains. As a responsible long-term business, we will continue to invest in and develop our network, allowing us to meet the needs of a growing world. Together, we are stronger and achieve more.

This vacancy is part of our Global IT Headquarters, located in Rotterdam, The Netherlands. We have more than 150 IT employees in Rotterdam, divided over 8 main teams: PMO-Office, Business Intelligence, Global IT Operations, Security, Global Application Development, Global Application Support, Center of Expertise SAP and Enterprise Architecture.

Job description

The Application Support Engineer will be part of the Global Application Support Team. This team is part of the IT department based in Rotterdam and provides global application support. The team is responsible for ensuring the daily operational availability of our applications, optimized use of the systems, identifying new opportunities to optimize the system and/or business processes and implementing projects to service our global business.

For this position, we are looking for someone who:

  • Has a strong work ethic, a positive attitude, is self-motivated and team-oriented;
  • Is setting and achieving goals, creating a good environment, working assertively and making the most out of collaboration;
  • Eager to develop understanding of the workings of a complex commodity business;
  • Responsible for supporting the Business Supporting Services landscape;
  • Ensure work instructions and workflows are in place for all processes, maintained and kept up to date with business changes;
  • Identify opportunities to continuously improve the quality of our services;
  • Work closely with other teams to ensure the correct functioning of the services.
Requirements
  • Good in English (spoken and written);
  • 2-3 years of relevant work experience in a customer support environment;
  • Bachelor degree preferred;
  • Additional experience with ITIL processes and SLA management would be an advantage;
  • Hands-on experience with Cherwell (ITSM tool) would be an advantage;
  • Strong experience in a support environment incl. Quality Assurance and release management;
  • Detailed oriented, demonstrated ability to effectively troubleshoot and resolve application issues;
  • Strong client relationship skills with a demonstrated ability to communicate effectively, both verbally and written;
  • Experience with providing end-user training and knowledge transfer with direct colleagues.
  • Ability to work under pressure of tight deadlines;
  • Basic knowledge about Databases is desirable;
  • Having the knowledge to upgrade applications is required;
  • Relevant experience with vendor management;
  • Experience with Macros and VB knowledge is a plus.
Offer

You will work in an informal and diverse team, and be part of an international organization that will help develop your skills and expertise. As well as this we offer:

  • A competitive salary;
  • Flexible and attractive pension scheme;
  • A 13th month salary;
  • Working in an office located in the Centre of Rotterdam, next to Blaak station.

Extra informatie

Status
Inactief
Opleidingsniveaus
HBO
Plaats
Rotterdam
Dienstverbanden
Fulltime (startersfunctie)

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