Great job for German natives at Catawiki in Assen!

Beschrijving

What does Catawiki do?
Catawiki hosts weekly auctions for collectors. Examples of past items they have auctioned off include a lock of Napoleon’s hair, a mammoth skeleton, various large meteorites, and the most expensive Lego set ever produced. In 2015, Catawiki won the Deloitte Fast500 as Europe's fastest growing company. Every month, the website is visited millions of times by registered users worldwide.
Although Catawiki only started a few years ago, their mission to make special objects available to everyone is already becoming a reality. Catawiki's offices across Europe house a dynamic, fast-growing and open organisation. Catawiki has a real ‘hands-on’ mentality, with a casual and friendly atmosphere. They share a strong team-spirit, and all inspired employees use their own unique talents and skills to make sure Catawiki offers only the very best in online auctions.
Catawiki is very proud to be the first Benelux company to have received an investment from famous investors Accel Partners and Lead Edge Capital (first venture capital investors in Facebook, as well as Dropbox, Spotify, and Alibaba).

What you will do?
As Customer Support Representative, you are the first point of contact for sellers and buyers, and are also responsible for their complaints and questions being addressed and resolved in a correct and timely manner, via phone or email. You can communicate in a clear, customer oriented manner; customer satisfaction is your main goal. You try your utmost to find fitting solutions to all problems. You can mediate between buyers and sellers in case of disputes. Your extensive communications with our users alert you to possibilities for improvements in our services and financial processes. Lastly, your skill with language enables you to help your colleagues communicate with buyers and sellers in languages they do not speak.

Tasks and responsibilities:

• Timely and correctly dealing with questions and/or complaints from sellers and buyers, via phone and email;
• Managing disputes and complaints;
• Consulting other departments and making sure feedback is provided in a timely manner;
• Pro-actively signalling and initiating possible improvements in order to prevent questions, optimise processes, and improve the Catawiki platform;
• Contributing to projects aimed at improving the customer support experience.

Who you are?

• Middle vocational level education (MBO4);
• Professional experience in a similar position (customer support);
• You are a native speaker of German;
• Satisfactory level of English is required;
• You are available for a minimum of 32 hours per week;
• You are available 2 evenings per week and 2 Saturday’s per month;
• You’re keen on working in a fast-growing, informal organisation.

What's in it for you?
An exciting job in a young, fast-growing, dynamic & international organisation. A contract via Catawiki with a market-based salary (€1700/€1900 per month based on fulltime appointment) and suitable terms of employment as well as a company laptop. In addition we will make sure you have a soft landing, should you have to relocate to the Netherlands.

Are you ready to work at Catawiki and can't wait to show us what you are made of? Don’t hesitate and respond right now by pressing the ‘solliciteer direct’ button!

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Assen

Dienstverbanden

Fulltime (startersfunctie), Parttime (overdag), Avondwerk, Weekendwerk, Fulltime (ervaren)