Tech-loving communicator? 30MHz is looking for a Customer Support pro! in Amsterdam

Wat ga je doen?

You are the first point of contact when our customers have questions or there is a problem with our platform. You answer the phone, chats, and handle tickets. Thanks to your technical insight, you also know when a problem is bigger and must be passed on to the engineering team. We are constantly improving our customer support and you are making a contribution. With the customer support insights, you are able to help write articles to improve our library of Help Centre articles. 

Responsibilities:

• First point of contact for our customers
• Answer phone, e-mails and resolving tickets.
• Collaborate with the engineering team on issues/bugs
• Writing articles for our Help Centre 

Wat wij bieden

• A smart, diverse and ambitious team tackling one of the biggest issues we are facing as humans: sustainable food production
• A culture in which we are productive with as few meetings as possible
• A competitive salary (between €12,- and €15,- per hour)
• A fun and relaxed working environment
• During the period that the Covid-19 measures apply, it is possible to both work from home and from the office.

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

About you

• Following a Bachelor’s or Master’s
• Affinity with Tech, IT, and engineering
• Communicative and analytically strong
• Strong communicator in both Dutch and English, spoken and written
• Available for min. 2 days a week (Wednesday and Friday)

Not a must, but nice if you:

• Have experience with customer support
• Have experience with data platforms
• Are eager to learn, pro-active and self-reliant 

Interested?

Then we'd love to hear from you! We like to see your motivation letter with CV. You will receive a response within a week, after which you will be invited for a 1st and 2nd interview (online or with us at the office).

Status

Inactief

Opleidingsniveaus

HBO

Plaats

Amsterdam

Werkuren per week

16 - 40

Dienstverbanden

Parttime (overdag), Thuiswerk

Salarisindicatie

Tussen €12,00 en €15,00 per uur

Verantwoordelijk voor

First point of contact for our customers, answer phone calls, e-mails and resolving tickets, collaborate with the engineering team on issues/bugs, writing articles for our Help Centre