Part-time/Full time German Customer Support - Zwaagdijk-oost

 In this position you will be the contact person for questions and complaints from our customers. 

You’ll be part of the Service & Customer Support department. In this dynamic team, all questions from customers, suppliers and carriers are coming in. Your goal is to handle these questions via telephone, email and social media in an accommodating, correct, and timely manner. 

When you’ll get more acquainted with the company and the customers, you can start to focus on the more specific expertise’s within the department. Questions may come from The Netherlands as well as other countries we are established in. You have a flexible availability between 8:00 and 18:00. You are also willing to be a back-up for the Saturday team once every 3 months. During that day you’ll take turns between answering questions by telephone and email.

 Next to this, it is of importance that you work accurately and structured. Our formula with a surprisingly complete collection and the rapid growth of the organization requires an empathetic as well as a critical and pragmatic attitude with a high cost consciousness. Furthermore, you have an excellent command of English. Also, you are used to working with computers and have a quick understanding of different kinds of software systems.