English customer service for an outdoor brand in Rotterdam

What are you going to do:

Driven by a passion for the outdoors, KEEN develops versatile products to enhance lives and encourage outdoor adventures. By working with non-profit partners, making products consciously, and Keen's commitment to protecting our environment, the company puts its values ​​into action to make the world a better place.

The Customer Operations team manages all B2B and B2C customer inquiries across the EMEA region to deliver end-to-end customer service excellence. As a Customer Service Specialist (m/f/d) you will be responsible for direct customer support (B2C), fan service. You are responsible for ensuring that all KEEN customers are delighted with their KEEN brand experience. You will deal with inquiries by phone, email or online chat and support the development of website content and the continuous improvement of customer operations. 

Your training as a customer service specialist will take place in the Rotterdam office. After that, you will work in the home office for the time being, due to the current situation.

Do you have some basis in German and are passionnate about customer care ? Join the Keen Customer Operations team and contribute to making the world a better place !

What we offer:

• A competitive salary, with the opportunity to earn a bonus in line with the market ;
• Full-time position, starting immediately; ;
• Working for an American brand ;
• International and dynamic team ;
• A job where you can contribute to your own and the company's development !

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Status

Inactief

Education Level

HBO, Universiteit

Location

Rotterdam

Working hours per week

36 - 40

Type of Contract

Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan

Salary indication

Tussen €2.350 en €2.500 Per maand

Responsible for

Answer incoming calls and emails, informing customers