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Dutch Game Operation Specialist / [NL-EN] CSR (Remote)

Century Games is a social gaming company that puts fun for players worldwide. The company was established in 2010, and our headquarters is in Beijing, China with other offices in San Francisco and Shanghai with over 700 employees across the globe. Our fun, creative and hands-on team is dedicated to providing innovative and engaging games to our players across the world. We are listed in the Top 10 Game Developers on Facebook and Google Play. Our team is looking for Game Operators for our Expanding Team – a young multilingual individuals that comes from over 25 countries.

20 - 40 uur per week
Tussen €7,00 en €8,50 per uur

Wat ga je doen?

General Responsibilities:

  • Solve game related issues for the players via online ticketing system
  • Professionally resolve players' questions, submitted to our CS channels and report to the game studio.
  • Manage and collect players' feedback on CS channels and community pages.
  • Compile reports for major questions and key CS metrics tracking.

 

Position Requirements:

  • Must be a Dutch speaker, and has passion for online/mobile games.
  • Work experience of 2+ years in the game industry is a plus.
  • Work experience of 2+ years as a Customer Service Representative is a plus.
  • Experience as a Community Manager is a plus.\
  • Has experience using ticketing/ email systems such as Helpshift is a plus.
  • Can work under minimal supervision.
  • Amenable to work on a shifting schedule. (weekends and night shift schedule).

Wat wij bieden

  • Stable Company
  • Great Work Culture
  • Work Life Balance

Wat wij vragen:

  • Independent
  • Collaborate
  • Problem solving ability
  • Strong communication skills
  • 1 to 2 years
  • Er is geen minimale opleiding vereist.

Solliciteren

Are you the perfect candidate for this vacancy and do you meet the requirements? Then click on the button 'Apply now!' and we will contact you as soon as possible!

Extra informatie

Please attach your most updated resume along with your application.

Status
Inactief
Opleidingsniveaus
Universiteit
Plaats
Buitenland: Afrika
Werkuren per week
20 - 40
Dienstverbanden
Fulltime (ervaren)
Salarisindicatie
Tussen €7,00 en €8,50 per uur
Verantwoordelijk voor
To providing excellent player experience by acting as a main link between the players and developer team.

Buitenland: Nederland | Callcenter vacatures | Vacatures klantenservice medewerker | Fulltime (ervaren) | Universiteit

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