Customer Service Agent
Join a global management consulting, technology services and outsourcing company, with approximately 336,000 people serving clients in more than 120 countries.
Accenture’s Services workforce is a dedicated team of specialists who work on outsourcing projects for clients from different countries. These are long-term partnerships with clients for whom we manage and provide specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR. Currently we are looking for talent people to join our international team in Prague as a:
What are your responsibilities?
and process claim notifications from our client;
- Maintain a high degree of customer service for all support
queries, take ownership of user problems and be proactive when dealing with
- Ensure that correct resolutions are found and involve
appropriate areas in resolving problems when needed;
- Actively participates in preventive maintenance, by
documenting common problems and scripts for customer support in the Service
Desk knowledge base;
- Demonstrate understanding of the customer’s business needs
and achieve and maintain high customer satisfaction ratings;
- Develop and improve your product knowledge, business- and
Wat wij bieden:
- Develop yourself in a dynamic international environment and gain
valuable international work experience while working in a Dutch team;
- Relocation bonus;
- Competitive local salary and wide range of benefits (meal and
wellness coupons, 5 weeks of holiday, health insurance and bonus schemes etc.)
- Professional growth based on performance.
Solliciteren: Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
- MBO, HBO, Universiteit
- Fulltime (startersfunctie)