We are looking for a new colleague for our French customer service team. Do you want to join our young and growing team? Apply now!
About Hello Fresh
HelloFresh develops healthy recipes and
delivers these, including all necessary fresh ingredients, straight to our
customers’ doorstep. We want to make healthy and delicious cooking at home
easily accessible for our customers. HelloFresh is one of the fastest growing
start-ups in Europe and we want to let as many consumers as possible,
experience the comfort that HelloFresh offers. Following our launch on the
Belgian market, we are looking for colleagues to help customers in Wallonia.
Tasks
As a customer service representative you are
the first point of contact for our (potential) French-speaking customers in
Belgium. You will assist customers on a wide range of product- and delivery
related questions via phone, email and other channels such as social media. You
will also collect feedback to continuously improve our service. 20% of your
time will be dedicated to webcare (dealing with customers reports on social
media - Facebook, Twitter and Instagram). Innovative ideas that contribute to
improving the customer contact through this channel are highly appreciated.
It is very important that you are capable of putting yourself in the situation of the customer. What do they really want? You have a service oriented mindset and think in solutions rather than problems. Do you like to work in a high demanding and fast changing working environment? Then this is something for you!
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
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