Helaas, deze vacature is niet actief.

We are looking for German speaking technical Customer Service Representatives in Hilversum

Would you like to work for a company where no two days are the same? For our client in Hilversum we are looking for a German speaking Customer Service Representative. Are you looking for a nice job on the outskirts of Amsterdam? Are you a native German speaker? Do you like Customer Support and helping customers via telephone and e-mail? This is the perfect job for you!

24 - 40 uur per week

What are you going to do:

Who are we?

Xtrasource Europe B.V. is a young, open and innovative organization. The contact center provides high-quality service to European customers (consumers) of leading electronics producers. For instance, we provide technical support for tablets, smartphones, monitors, televisions, routers, etc. Xtrasource believes that quality and durability go hand in hand. That is why we are growing steadily.

About the position

A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.

The main tasks of a CSR are:

  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
  • In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email
  • Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems
  • Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

What we offer:

  • A marketconform salary with a gross wage of € 9,45;
  • Travel allowance;
  • A payed fulltime training of two weeks;
  • The possibility to learn en develop yourself in a professional environment;
  • A good experience on your resume.

What we ask:

  • At least finished mbo
  • Speaks and writes fluently German and has basic understand of English (to follow training);
  • Available for the training in Enschede (the Netherlands), after that you'll work in Hilversum.
  • Communicative and service orientated. Highly accurate and analytical skills.;
  • Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial;

Apply

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Extra information

Status
Inactief
Education Level
MBO, HBO, Universiteit
Location
Hilversum
Working hours per week
24 - 40
Type of Contract
Fulltime (startersfunctie), Parttime (overdag), Tijdelijke fulltime baan
Responsible for
Technical customer service

Hilversum | Callcenter vacatures | Vacatures callcenter medewerker | Vacatures helpdesk medewerker | Fulltime (startersfunctie) | Parttime (overdag) | Tijdelijke fulltime baan | MBO | HBO | Universiteit

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