CRM-Data Management Specialist in Laren

Beschrijving

Tasks & Responsibilities

• Follow up the incidents until their resolution or their closing
• Provide CRM Admin support
• Regional second & third line support
• Alert the relevant managers in case of issues
• Analyze and create files for dataload from various countries
• Converting data to dashboard and metrics information
• Validate and ensure data quality and consistency between different systems
• Manage and monitor dataflows
• Improve processes and procedures to increase efficiency
• Develop and perform database queries and other backend activities
• Provide technical solutions on the allocated applications and tools
• Build and configure analytical solutions
• Active participation in international client meetings
• Active participation in developing process documentations and instruction manuals
• Build interfaces and tools(Access)
• Develop dashboards
• Contribute to the integration of new colleagues (training, monitoring)

Skills

Mandatory

• CRM knowledge in one or more applications: Salesforce, Veeva, Microsoft Dynamics etc.
• Incident management skills
• Knowledge with sql and technical understanding of databases like Oracle, SQL Server
• Excellent knowledge of access and excel
• Good quality control/quality assurance understanding
• Good customer service skills
• Project management skills
• Good communication skills
• Excellent English speaking and writing skills

Optional but important skills

• Java development skills
• Experience with analytic solutions
• SAP knowledge

Mandatory competence

• Very flexible – no 9 to 17 mentality
• Analytical skills
• Team work
• High customer service skills
  
• Rigorous
• Problem solving
  

Spoken languages

• English and preferably an extra language like French

Extra informatie

Status

Inactief

Opleidingsniveaus

HBO, Universiteit

Plaats

Laren

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)