‘They grow up so fast’. Humans need less attention when they get older, our IT system however is in desperate need of a caring babysitter. You prefer system abnormalities above abnormal amounts of baby vomit? Perhaps this could be the job for you.
The IT Operations Analyst (IOA) (that's how upper management likes to call you) monitors first-hand Takeaway's websites, apps, ordering, connection and delivery methods - while providing basic IT support services to Customer Service outside normal office hours.
The IT Operations Analyst (we from HR prefer 'system-sitter') pro-actively analyses Takeaway's operational technology platform in all its monitoring and logging on abnormalities before they evolve into customer facing problems. He or she acts as first-line contact for Customer Service in answering and addressing system abnormalities. The IT Operations Analyst assesses, filters and escalates problems to the second-line SysOps Engineers and circles back to the Customer Support employee concerned.
Our system is not very scary and actually potty trained quite good. But we do think that you first need to get to know him/her (we haven't decided yet) before we leave you two alone for our long weekend in Vegas. That's why you obviously get proper guidance and training about the system initially.
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