Fulltime customer service agent Dutch AND English (B2C) at KLM in Amsterdam

What are you going to do:

You will be working as a Business to Customer customer care agent at Cygnific, the subsidiary of KLM. As customer service agent you will be the contact for customers of Air France/KLM. As a customer service agent you answer travel related questions from customers by phone and email. You suggest opportunities, answer all types of questions and help them to solve their specific problem. Rarely there will be e-mail cases as the contact with the customer will be mainly via the phone. You are the expert, this means that you have an answer to any question to solve the customer problem! You are able to exceed the customers expectations every day! Within this job you will be in contact with customers from different countries and you are the one to answer their questions.

Training

Before you start as full-time customer service agent, you will follow an extensive training and coaching program. In no time you’ll be brought up to speed with KLM’s systems and your new responsibilities. The training will take place over a three month period, from Monday to Friday during the standard office hours. The upcoming B2C training start the 7th of December for a period of three months. 

Work hours

As full-time customer service agent, you’ll work 40 hours per week. The office is open from Monday to Sunday. Your work hours will be flexible, between 7.00 and 23.00. 

What we offer:

• A contract via Cygnific and a market-based salary (€2025 per month based on fulltime employment) and suitable terms of employment;
• A good and intensive training and coaching period of 3 months. The first six weeks in class (09:00 - 17:30), the other six weeks training on the job (regular hours);
• A fulltime job for a longer period of time;
• An exciting job at a large, professional and international organisation;
• Company benefits like holiday allowance, discount on health insurance, pension plan;
• Social events, like an annual Christmas theme party, Cygnific BBQ and piggy days;
• A characteristic office in the vibrant Sloterdijk area in Amsterdam;
• Working in an international and fun team!

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Are you interested? Write and extensive English motivation letter and we will process your application! :)

Status

Inactief

Education Level

MBO, HBO, Universiteit

Location

Amsterdam

Working hours per week

40

Type of Contract

Fulltime (startersfunctie)

Salary indication

€2.025 Per maand

Responsible for

Fulltime customer service agent Dutch AND English (B2C) at KLM