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English Customer Experience Associate at Ace & Tate in Amsterdam

Ace & Tate is expanding fast and for that reason their team is looking for a Customer Experience Associate! Ace & Tate stands for a customer-first mindset. The customer experience department is an important part of the company! Are you the ambitious, empathetic, and highly energetic Customer Experience Associate that we are looking for? Read more information below!

What are you going to do

As your core tasks, you will communicate directly with English shoppers via e-mail, on-website chat, social media, phone and in person. You will also be involved in creating out of the box responses or think of little extras to surprise our customers. This position is full-time (or part time 16-24 hours a week) available at our headquarters in Amsterdam. For this vacancy we are looking for someone that is native English.

 

What we offer

  • A salary of €12,13 bruto per hour;
  • Engaging directly with English customers, you will be the face and voice of Ace & Tate;
  • Turning every communication into an exciting and fulfilling customer experience;
  • Flexible workinghours: monday untill thursday between 9:00 and 19:00, friday between 9:00 and 18:00 and 2 times per month on a saturday from 12:00 untill 17:00 (based on a 40 hour workweek);
  • Developing a deep understanding of our service and frames to provide educated product recommendations and styling suggestions;
  • Assisting in tracking lost packages and resolving issues with the distribution team;
  • An addition to your (sun)glasses collection!

What we ask:

  • Minimaal hbo-werk- en -denkniveau;
  • You are a talented communicator, a native English speaker with a mastery of verbal and written English skills (Dutch is a plus);
  • Are patient and maintain a positive, friendly, and helpful attitude throughout every customer interaction;
  • Are eager to learn and develop yourself and know when to ask for help;
  • Are organized and structured;
  • Love the Ace & Tate brand and product!
  • Can work flexible hours, possibly during evenings and weekends as well.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Education Level
HBO, Universiteit
Location
Amsterdam
Working hours per week
16 - 40
Type of Contract
Fulltime (startersfunctie), Parttime (overdag)
Salary indication
€12,13 per uur
Responsible for
Customer service

Amsterdam | Noord-Holland | Callcenter vacatures | Vacatures klantenservice medewerker | Fulltime (startersfunctie) | Parttime (overdag) | HBO | Universiteit

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