Are you searching for a fulltime job as a customer service agent and do you have affinity with aviation, tourism or KLM? Do you speak Dutch AND English fluently? Would you like to work for an international employer and assisting customers via phone and e-mail? Are you available from the 7th of December?Then this is the perfect job for you!
You will be working as a Business to Customer customer care agent at Cygnific, the subsidiary of KLM. As customer service agent you will be the contact for customers of Air France/KLM. As a customer service agent you answer travel related questions from customers by phone and email. You suggest opportunities, answer all types of questions and help them to solve their specific problem. Rarely there will be e-mail cases as the contact with the customer will be mainly via the phone. You are the expert, this means that you have an answer to any question to solve the customer problem! You are able to exceed the customers expectations every day! Within this job you will be in contact with customers from different countries and you are the one to answer their questions.
Before you start as full-time customer service agent, you will follow an extensive training and coaching program. In no time you’ll be brought up to speed with KLM’s systems and your new responsibilities. The training will take place over a three month period, from Monday to Friday during the standard office hours. The upcoming B2C training start the 7th of December for a period of three months.
As parttime customer service agent, you’ll work between 20 and 32 hours per week. The office is open from Monday to Sunday. Your work hours will be flexible, between 7.00 and 23.00.
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