German speaking Customer Service Agents Apeldoorn

Our client provides digital and physical supply chain solutions to many of the world’s leading brands across a diverse range of industries. With a global footprint the Company’s solutions and services are designed to improve end-to-end supply chains. The Customer Care Centre is based in Apeldoorn.

Wat wij bieden:

  • We offer you a dynamic and international working environment.
  • The possibility to develop your career.
  • A great learning experience in the field of Customer Care.

Wat ga je doen?

For our client, we are looking for German-speaking Customer Service Agents. These employees will be responsible for capturing and handling all incoming and outgoing customer contacts from different media in a correct, professional and customer friendly way. Daily activities are answering order management queries per phone, chat and email, like order status, return requests and other generic information. In addition you will ensure that complaints are handled in a correct way and you will provide the customers with the correct service by finding solutions for problems thecustomer may have. You won't be responsible for direct sales, or technical/product info related activities.

The customer service employee is the first point of contact for the client, that is why it is important that you are customer-oriented and providing service is natural to you. Moreover our client assumes you are able to adhere to confidentiality clauses, including but not limited to data- and customer privacy models and laws, and you will ensure registration of interactions in the complete and correct format(s).

Our client's office is situated in Apeldoorn, close to the central train station.

The client is looking for students or young-professionals who are available at leat 3 days a week. The opening hours of the Customer Care department are between 08:00AM and 18:00PM on weekdays.

Wat wij vragen:

  • Minimaal mbo-werk- en -denkniveau; Your education level is MBO or you have other equivalent experiences.
  • You master the German language fluently in word and writing (Native/ Near-Native).
  • You are fully proficient in the English language (for training purposes).
  • You live in the area of Apeldoorn.
  • You have working experience with handling customer contact and excellent communication skills.
  • Our client prefers someone who has experience with CRM tools and systems.
  • You are someone who easily shows initiative and thinks along with the employer and the customer. You are a step ahead of everyone!
  • In stressful situations you know how to keep your head cool and stay professional.
  • You work accurately, you are flexible and you know how to handle confidential information.

Solliciteren

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Extra informatie

Opleidingsniveaus
MBO
Plaats
Apeldoorn, Deventer, Ede
Werkuren per week
24 - 40
Dienstverbanden
Fulltime (startersfunctie), Parttime (overdag)
Salarisindicatie
€9,32 per uur
Verantwoordelijk voor
Capturing and handling all incoming and outgoing customer contacts from different media.
Gepubliceerd op
07-12-2018

Apeldoorn | Deventer | Ede | Administratieve vacatures | Callcenter vacatures | Administratief medewerker | Callcenter medewerker | Klantenservice medewerker | Fulltime (startersfunctie) | Parttime (overdag) | MBO

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