Scribbr is looking for Dutch student support

We are looking for a motivated native Dutch university student to serve as the first point of contact for our students and editors. Are you passionate about academia? Is offering help second nature to you? Do you want to work with fun colleagues and grow within a cool company with a dynamic culture? On top of that, you are flexible and available to work at least one evening and weekend shift per week. Then we’re looking for you!

Wat wij bieden:

  • Pay of €10.70 per hour and a guaranteed pay raise after six months
  • A challenging, dynamic job – no two days are ever the same!
  • Tasks and responsibilities that enable you to really make a difference
  • A fast, young, ambitious and informal atmosphere and team
  • Work at an international company in the heart of Amsterdam at TQ
  • A chance to work for one of the fastest growing tech companies in the Netherlands
  • Weekly vrijmibo, monthly team parties, rides on the Scribbr boat, Deliveroo allowance and more

Wat ga je doen?

Your main role will be to assist students and editors by answering their questions via the phone, chat and email. You'll select the right editors for new orders, keep an eye on their deadlines and follow up on reviews.

At Scribbr, customer support is more than sending out email templates and following a call protocol. Other tasks include:

  • Helping out with quality management
  • Improving the layout of a paper
  • Performing a reference check
  • Adding content to our internal Knowledge Base

Visit our website for more info!

Wat wij vragen:

  • Je dient ingeschreven te staan bij een hbo- of wo-opleiding.
  • Based in Amsterdam
  • Available for at least 15 hours/week - including evenings and weekends
  • Refined communication skills in Dutch and English. Other languages are a plus.
  • A fast learner who is flexible and copes well under pressure.
  • An enthusiastic, inquisitive and enterprising attitude
  • Experience in customer service or the hospitality industry is an advantage

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

Opleidingsniveaus
HBO, Universiteit
Plaats
Amsterdam, Haarlem, Almere
Werkuren per week
14 - 32
Dienstverbanden
Parttime (overdag), Avondwerk, Weekendwerk
Salarisindicatie
€10,69 per uur
Verantwoordelijk voor
Providing excellent customer support to Scribbr's students and editors
Gepubliceerd op
07-12-2018

Amsterdam | Haarlem | Almere | Marketing vacatures | Callcenter vacatures | Klantenservice medewerker | Helpdesk medewerker | Communicatiemedewerker | Parttime (overdag) | Avondwerk | Weekendwerk | HBO | Universiteit

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