Our client provides digital and physical supply chain solutions to many of the world’s leading brands across a diverse range of industries. With a global footprint the Company’s solutions and services are designed to improve end-to-end supply chains. The Customer Care Centre is based in Apeldoorn.
For our client, we are looking for German-speaking Customer Service Agents. These employees will be responsible for capturing and handling all incoming and outgoing customer contacts from different media in a correct, professional and customer friendly way. Daily activities are answering order management queries per phone, chat and email, like order status, return requests and other generic information. In addition you will ensure that complaints are handled in a correct way and you will provide the customers with the correct service by finding solutions for problems thecustomer may have. You won't be responsible for direct sales, or technical/product info related activities.
The customer service employee is the first point of contact for the client, that is why it is important that you are customer-oriented and providing service is natural to you. Moreover our client assumes you are able to adhere to confidentiality clauses, including but not limited to data- and customer privacy models and laws, and you will ensure registration of interactions in the complete and correct format(s).
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Our client's office is situated in Apeldoorn, close to the central train station.
The client is looking for students or young-professionals who are available at leat 3 days a week. The opening hours of the Customer Care department are between 08:00AM and 18:00PM on weekdays.
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