Cool fulltime job as a Customer Service Executive for Booking.com in Amsterdam!

Beschrijving

We are looking for:

• English speaking Customer Service Executives (Weekend late shift)

We offer:

• Gross salary  of  €1700 based on 40 hours
• Flexibel working hours
  
• International and dynamic working environment
  
• Convienently located working location near Amsterdam's city centre
  
• Holiday money (8% of your total salary, annually paid in May)
• Paid vacation days (26  days annually)
• Quarterly bonus plan (12% of your salary)
• Travel allowance
  

Premium pay:

• 20% Premium pay for hours worked after 7pm
• 60% Premium pay for hours worked on the Weekend
• 80% Premium pay for hours worked after 7pm on the Weekend

The start date for this position is March 4th, 2013

Working hours:

As a Customer Service Executive (Weekend late shift) you will be working 40 hours per week, every weekend in the late shift and three days during the week in different shifts.

Tasks:

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Handle sales requests by phone and e-mail
• Modify, change and/or cancel existing reservations
• Outbound calls to hotels/guests to arrangement special requests
• Liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support

Required skills:

• Minimum of MBO or similar level of education
  
• Minimum of 40 hours a week availibility
  
• Four weeks fulltime availibility during the week for (paid) training
• Available on saturday and sunday in the evening
  
• Available for three days during the week
  
• Strong communication skills
  
• Commercial
  
• Problem solving
  

Vereiste talenkennis:

• Excellent understanding of English (written and spoken)
  

Other important traits:

• Responsible
• Customer friendly
  

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Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Amsterdam!

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)