GamePoint Chat Operator NL / EN

Beschrijving

Job Description:

It concerns a part-time position for 8 – 24 hours a week. Either during daytime or in eveningshifts.

As a Chat Operator you are part of our international Support Team that deals with both the Dutch and English speaking community. You will answer a wide range of customer inquiries about GamePoint, our games and community-related matters and thus helping to improve our customers' satisfaction. The Chat Operator is active in our chats, answers the phone and takes care of incoming Support tickets by mail and through various Social Networks.

Responsibilities:

1. Taking Dutch support calls by phone
2. Dealing with incoming support tickets in the Helpdesk
3. Commenting on support inquiries on various social networks
4. Moderating and answering replies on our blogs
5. Providing web care support
6. Several forthcoming activities

Required Education, Experience and Skills

1. Native Dutch speaker
2. Excellent English verbal and written communication skills
3. The ability to handle complaints in difficult and busy situations
4. A polite, thoughtful and friendly attitude
5. A high level of empathy and strong customer focus
6. Genuine team player with good people skills
7. Basic computer knowledge
8. Ability to manage incidental and planned challenges during non-business hours

We offer

1. € 10,- per hour
2. A fun and casual work environment in sunny Scheveningen
3. Perfect part-time job to combine with your studies
4. Working in a young and international team
5. A look behind the scenes in the gaming industry!

Extra informatie

Status

Inactief

Opleidingsniveaus

HBO, Universiteit

Plaats

Delft, Den Haag, Rotterdam, Rijswijk, Zoetermeer

Dienstverbanden

Parttime (overdag), Avondwerk, Weekendwerk