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Junior Customer Support Specialist - Dutch, English and French in Maastricht

Junior Customer Support Specialist - Dutch, English and French

Beschrijving

YOUR TASKS AND RESPONSIBILITIES

In this challenging position as Customer Support Specialist, you will be working in a dynamic team of 20 highly motivated colleagues in our international Order To Bill department in Maastricht.You will act as an ambassador for our Bayer Medical Care BV organization and make sure that Bayer’s direct customers get the best service possible.

Responsibilities and goals you’ll own:

  • Increase customer satisfaction and build loyalty through maintaining positive relations with each of our customers and maintain excellent levels of service via all contacts made whether written or verbal. The frequency of contacts with these customers will be determined by the size of the customer and the number of orders placed during a month. You, as the first point of contact, are expected to deliver exceptional customer service at all times, in all situations to ensure a high level of customer satisfaction is achieved.
  • Support the Order to Cash and reverse logistics process on a customer level by executing order intake and order entry, confirmation and coordination with credit management, supply chain and logistics. Handling customer complaints, both internal and external, via the defined complaint processes.

    • To achieve your goals, you will also :

  • Work closely together with other global and local functions within logistics, supply chain, master data, regulatory and legal departments to organize and execute orders.
  • Support Field Service Engineers
  • Support the Benelux Sales department (Key Account Managers, Country head, etc.)

    • Your team

    You will be joining a dynamic team of 20 colleagues. Your team is passionate for performance, and delivering state of the art Service to our internal customers all over the globe.

    The great thing about your department is that you will get a lot of freedom in your job and you will work in a fun team. It’s a very diverse team in both age and nationalities and we have an informal culture. Additionally, you have a lot of contact with your colleagues in different departments, while you are coordinating our efforts to provide great service.

    You will love working in our open office space because it makes the collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are one-person offices to do so. In our meeting rooms, you even get to write on the walls.

    ABOUT YOU

    You are a recent graduate in a business related field and would like to take your first steps into the corporate world.

  • You have at minimum a Bachelor Degree in a business related field
  • Customer focused and service-minded with outstanding communication skills
  • Flexible and able to work under pressure
  • Organized and excellent in multitasking
  • Capable of working in a team as independently
  • Perfect command of the English, Dutch and French language is a must
  • Basic knowledge of marketing, sales and the medical environment adds value
  • Good practice in MS office; SAP application experience is preferred

    • What to expect?

    As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees a wide range of excellent career prospects around the world, a modern working environment and competitive compensation. We strive to hire the best, most talented people from around the world, and work to keep our employees as long as possible.

    You will get:

  • A start salary of € 2779,- gross monthly based on 40 hours
  • The salary range for this job offer plenty of opportunities for future growth
  • 8% holiday pay, a 13th month and a yearly bonus
  • 34 days of leave, of which 5 are used for days the office is closed
  • In this position you have the choice to work 0%, 20% or 40% of your working hours from home. If you work from home, Bayer will provide an office chair, laptop stand, USB keyboard, USB mouse, cabled headset and USB extender, as well as an internet provision of €30,- net.
  • A good pension
  • Plenty of challenges and opportunities to learn and to develop yourself
  • An inspiring and demanding setting
  • (International) career opportunities
  • An informal and friendly atmosphere
  • You start with a contract for one year. If there’s a match, it’s a permanent position

    • YOUR APPLICATION

    Interested in this vacancy?

    Reach out to us by sending us your cv and motivation letter by clicking the ‘Apply’ button! In case of any questions you can contact Sandra van Mulken (sandra.vanmulken.ext@bayer.com) via +31 6 506 14 992.

    Do you want to know more about what our people do at Bayer? Check our social wall via and follow us via #TeamBayerBenelux!

    Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life.

    In Maastricht, over 100 employees are responsible for the sales, distribution and maintenance of radiology equipment. Our business unit Radiology is the worldwide sector leader.

    At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

    Extra informatie

    Status
    Inactief
    Opleidingsniveaus
    Universiteit
    Plaats
    Maastricht
    Dienstverbanden
    Stage

    Amsterdam | Administratieve vacatures | Stage | Universiteit

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