Front Office Manager in Schiphol-Rijk

Beschrijving

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

The Radisson Blu Hotel Amsterdam Airport is a modern and stylish hotel offering 281 comfortable rooms, located in the business district of Schiphol-Rijk. With no less than 19 fully equipped meeting rooms, we provide a professional setting for everything from small meetings to large-scale events. Thanks to our proximity to Schiphol Airport and excellent connections to Amsterdam, we operate in a dynamic and international environment where hospitality, flexibility, and quality are key.

As Front Office Manager, you’ll be responsible for the day-to-day operations of our reception area and act as the first point of contact for guests, clients, and colleagues. You ensure that everyone feels welcome and that the front office runs efficiently, professionally, and with a high level of service. You coach your team, make adjustments where necessary, and maintain quality standards.

As Front Office Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Front Office Manager:

• Lead, motivate, and coach the front office team;
• Ensure high levels of hospitality, service, and quality;
• Create schedules and manage efficient staffing;
• Optimize front office work processes;
• Act as the point of contact for complaints or special situations;
• Supporting with scheduling, staffing, and operational processes.
• Monitoring costs and managing departmental inventory.
• Training and onboarding new team members.

Requirements:

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Schiphol-Rijk

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

18-06-2025