Reservation Agent (English and German Speaker) in Amsterdam

Beschrijving

Are you enthusiastic and dedicated to exceeding guest expectations?

Then we’re looking for you!

At Quentin Hotels, we strive to create extraordinary experiences for our guests. We're

currently seeking a motivated Reservations Agent to join our team and help us reach new

heights.

As a Reservations Agent, you (together with your team) will be responsible for 11 hotels

across Amsterdam, Berlin, Barcelona, and Prague.

What You'll Do

● Handle and confirm individual, group, and third party reservations with accuracy

● Process cancellation and modification requests

● Respond to emails and phone calls with professionalism

● Maximise sales opportunities while ensuring guest satisfaction

● Coordinate with the Front Office to ensure a seamless guest experience

● Monitor availability, flag duplicates or errors, and manage special requests and VIP

notes

● Stay organised by managing daily reports, tasks, and files

● Support your team and the Front Office, stepping in when needed

What You Bring

● You are fluent in English and German

● Minimum of 1 year experience in Reservations or Front Office (hotel PMS knowledge

is a plus)

● Strong written and verbal communication skills

● Excellent attention to detail

● A can-do attitude and strong multitasking abilities

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Amsterdam

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

16-07-2025