Customer Success Specialist (Benelux Market) at Noovy in Amsterdam

Beschrijving

Are you passionate about hospitality and love helping people succeed? Noovy is looking for a Customer

Success Specialist to join our team in the Netherlands, focusing on our clients in the Benelux market.

You'll be the go-to expert for hoteliers, ensuring they get the most out of our platform and build a lasting

partnership with Noovy.

What you'll do:

● Onboarding: Guide new clients through a seamless 4-week onboarding process, ensuring they

are fully set up and confident with our system.

● Support: Be the first point of contact for hoteliers, handling their questions and resolving issues

efficiently via email, chat, and phone.

● Account Management: Act as a trusted advisor to our partners, ensuring they have the

necessary tools and support to succeed.

● Additional Responsibilities: There will be opportunities for on-site client visits and assisting with

the design and delivery of training sessions.

Who you are:

Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations)

and a solid understanding of systems like PMS, booking channel management, and hotel revenue

management.

Skills: You are a natural communicator with strong empathy, patience, and problem-solving skills. You

have a genuine passion for the hospitality industry.

Languages: You are fluent in Dutch and English.

Location: This is a hybrid role, with 3 days of remote work and 2 days in our Cruquius office. You are

also willing to travel for on-site client onboarding in Belgium or the Netherlands.

What we offer:

● Competitive Salary: A salary of €2,300-3,000 per month depending on your experience.

● Work-Life Balance: 25 vacation days per year.

● Perks: Travel allowance, pension contributions, and discounts on Noovy's products.

● Growth: We support your professional development and provide the best tools for both office and

remote work.

● Team: You'll be part of a diverse, multilingual team and have the chance to work with passionate

hoteliers.

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Amsterdam

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

20-08-2025