Customer Success Specialist (German Speaker) at Noovy in Amsterdam

Beschrijving

Customer Success Specialist (DACH Market/German Speaker) at Noovy (Must be physically present in Germany)

Are you a hospitality professional in Germany who thrives on building relationships? Noovy is expanding

and seeking a dedicated Customer Success Specialist to support our clients in the DACH market. This

is a fully remote position where you will be the key contact for hoteliers, ensuring their success and

satisfaction with our platform.

What you'll do:

● Onboarding: Guide new clients through a seamless 4-week onboarding process, ensuring they

are fully set up and confident with our system.

● Support: Be the first point of contact for hoteliers, handling their questions and resolving issues

efficiently via email, chat, and phone.

● Account Management: Act as a trusted advisor to our partners, ensuring they have the

necessary tools and support to succeed.

● Additional Responsibilities: There will be opportunities for on-site client visits and assisting with

the design and delivery of training sessions.

Who you are:

Experience: You have at least 1 year of experience in hotel operations (e.g., front desk, reservations)

and a solid understanding of systems like PMS, booking channel management, and hotel revenue

management.

Skills: You are a natural communicator with strong empathy, patience, and problem-solving skills. You

have a genuine passion for the hospitality industry.

Languages: You are fluent in German and English.

Location: This is a remote role. You are also willing to travel for on-site client onboarding in Germany. 20% travel may required (On company Expense).

What we offer:

● Competitive Salary: A salary of €2,300-3,000 per month depending on your experience.

● Work-Life Balance: 25 vacation days per year.

● Perks: Travel allowance, pension contributions, and discounts on Noovy's products.

● Growth: We support your professional development and provide the best tools for both office and remote work.

● Team: You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Amsterdam

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

20-08-2025