Individual Groups and Events Reservations Coordinator

Beschrijving

Are you passionate about delivering seamless guest experiences and creating memorable events? We’re looking for a dedicated Individual Groups & Events Reservations Coordinator to join our dynamic team. In this unique role, you will work closely with both our Cluster Reservations team at voco The Hague and the Meetings & Events department at Crowne Plaza Amsterdam – South.

About us:

Welcome to Crowne Plaza Amsterdam – South and voco® The Hague, two distinct IHG Hotels where you’ll experience the best of both worlds.

At Crowne Plaza Amsterdam – South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar.

At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team.

Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family.

Your day to day:

• Assist in planning, organizing, and executing various meetings and events.

  
  

• Help maintain relationships with clients and following up in current/past business.

  
  

• Attend regular team meetings to discuss ongoing and upcoming events, providing updates on current business and any challenges encountered.

  
  

• Invoicing and post-event evaluations to ensure client satisfaction.

  
  

• Collaborate with various departments, including banqueting and front desk to guarantee successful event execution with BEO creations.

  
  

• Stay updated on industry trends and best practices in event management.

  
  

• Participate in brainstorming sessions to develop innovative ideas for events and promotions.

  
  

• Collaborate with team members to analyze event feedback, helping to identify areas for improvement in service delivery.

  
  

• Assist in the preparation of meeting agendas and take detailed minutes, ensuring all action items are documented and followed up on in a timely manner.

  
  

• Prepares letters of confirmation of individual bookings.

  
  

• Communicates reservation’s information to the front desk.

  
  

• Processes cancellations and modifications and promptly relays this information to the front desk.

  
  

• Understands the hotel’s policy on guaranteed reservations and no-shows.

  
  

• Processes advance deposits on reservations.

  
  

• Tracks future room availabilities based on reservations.

  
  

• Helps develop room revenue and occupancy forecasts.

  
  

• Assists in preregistration activities when appropriate.

  
  

• Communication with the guests via email and phone on a timely manner.

  
  

• Handles daily correspondence. Respond to inquiries and make reservations as needed.

  
  

• Ensuring that the systems have timely, complete and reliable information.

  
  

• Ensure that all data are carefully and correctly entered in the system.

  
  

• Collect and track commercial information.

  
  

• Provide information to the organization; providing various (ad-hoc) reports, answering questions, etc.

  
  

What we need from you:

• Excellent communication skills in English and preferably also in Dutch. Another language is always a plus.

  
  

• You have a positive, can-do attitude and enjoy working with people

  
  

• Good communication and organizational skills

  
  

• Experience with Microsoft Office (Word, Excel, PowerPoint); experience with Opera is a plus

  
  

• Numerical insight and analytical skills

  
  

• Able to prioritize

  
  

• Well-groomed appearance

  
  

  At Crowne Plaza Amsterdam – South and voco® The Hague, we make sure you feel right at home with:

  
  

• Employee discount for all 6000+ IHG hotels worldwide

  
  

• Friends & family rates to share with your loved ones

  
  

• Up to 50% discount in participating hotel bars and restaurants

  
  

• Travel allowance based on commuting distance

  
  

• A paid day off for volunteering

  
  

• Homemade lunch or dinner during working hours

  
  

• Opportunities for personal development, training, and coaching

  
  

• A CultuurWerkt!/Alleo account for discounts on theatre, cinema, and more

  
  

• A 20% discount on your TrainMore membership + €1 discount each time you go

  
  

• Discount on collective health insurance

  
  

• For your birthday: choose between a day off, a voucher, or a free night stay at voco® The Hague for two people (including breakfast)

  
  

• Discounts at local businesses in The Hague

  
  

• An In-House Experience including breakfast, dinner, and drinks at voco the Hague

  
  

• A fun, international team that values teamwork, laughter, and growth

  
  

• Regular staff events, parties, and departmental outings

  
  

• Access to IHG’s myWellbeing program, supporting your lifestyle, health, and career development

  
  

• A ClassPass discount for fitness, wellness, or healthy meals

  
  

• Discount on a collective health insurance

  
  

• Discount at Doctor Feelgood, our local massage partner

  
  

• Access to the hotel’s gym facilities (when not in guest use)

  
  

• An In-House Experience including breakfast, dinner and drinks at Crowne Plaza Amsterdam - South as part of your onboarding 

  
  

• A fun, international team that values teamwork, laughter, and growth

  
  

• Regular staff events, parties, and departmental outings

  
  

• At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our myWellbeing program, we support your health, lifestyle, and career development — because we know that when you feel your best, you perform your best.

  
  

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Amsterdam

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

08-01-2026