Technical Support Engineer

Overview

Are you looking for a challenging position in a global organization? Do you think you can handle technical responsibilities, while seated in our regional head office in Eindhoven (NL)?

BenQ is looking for you!

We are looking for someone who is pro-active, driven, solution-oriented, and patient, to join our Technical Support Engineer (TSE) team within the Customer Care Department.

As a TSE, you will need to ensure the after-sales product quality, repair quality, and any technical support from our call center and installers.

Core tasks

• Providing 2nd tier technical support for our customers within Europe;
• Providing solutions for our installation partners during the installation process;
• Provide training for our contact centers and service partners
• Quality management, amongst this New Product Introduction quality monitoring;
• Occasional on-site visits based on urgent requests (up to 1 day advance notification) within Europe;
• Researching, diagnosing, troubleshooting, and identifying solutions related to our products.

What you are looking for

• 3 years of relevant technical working experience, preferably in the field of Projector or (large) displays;
• Workload prioritization;
• Provide step-by-step technical help in easy-to-understand English even to non-technical customers;
• Familiar with standard operating systems such as Windows and MacOS;
• Strong problem-solving skills;
• Basic knowledge of network infrastructure and setup. (ex. Firewall configuration).

And you have

• Good communication skills;
• To be a team player but also to have the ability to work independently;
• Good comprehension of English, both written and spoken.

We Offer

A challenging position in a global organisation. Next to a remuneration package that meets market standards, we allow you to work independently with interesting and varied responsibilities. Based on full-time employment we offer:

• 25 leave days per year
• 96 ADV hours
• Performance-based bonus arrangement
• Collective health insurance
• Pension plan
• Discount on company products
• Pleasant work environment in an informal setting
• A flat organization with room for new ideas