Day/Night Receptionist - Full-time

Beschrijving

Tivoli Doelen Amsterdam, awarded Two MICHELIN Keys for its exceptional hospitality experience, is one of the city’s most historic luxury hotels. We take pride in offering warm, refined, and personalised service in a boutique environment where excellence and authenticity define every guest interaction.

We are now looking for a full‑time Day/Night Receptionist to join our Front Office team.

As a Day/Night Receptionist, you play a central role in creating memorable moments for our guests. You ensure smooth arrivals and departures, handle guest inquiries with professionalism, and support both day and night operations.
Your presence at the desk—whether during the calm of the night or the momentum of the day—helps shape the guest experience in a MICHELIN‑recognised property.

• Welcome guests with warmth, confidence, and professionalism

  
  

• Manage check‑ins, check‑outs, payments, and guest correspondence

  
  

• Support both day and night procedures, including administrative tasks and reports

  
  

• Provide accurate information about the hotel and Amsterdam

  
  

• Work closely with other departments to ensure seamless service

  
  

• Maintain the high service standards aligned with our Two MICHELIN Key recognition

  
  

• Previous Front Office experience in a hotel environment

  
  

• Strong communication and organisational skills

  
  

• A genuine passion for hospitality and guest engagement

  
  

• Ability to work both day and night shifts

  
  

• Proficiency in English; Dutch is an advantage

  
  

• A positive, polished, and proactive attitude

  
  

• Free online & offline training organised by our own University

  
  

• End‑of‑year bonus (up to 100% of monthly gross salary) and refer‑a‑friend bonus (€500)

  
  

• Employee rates starting from €36 in all our hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 25%.

  
  

• Various discounts in (web)shops

  
  

• Team‑building events, trips and holiday parties

  
  

• Opportunities to grow within our company worldwide

  
  

• Salary based on your experience, starting from Horeca CLA scale 5

  
  

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Amsterdam

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

24-02-2026