Cluster Reservations & Revenue Internship September 2026

Beschrijving

About us:

Welcome to Crowne Plaza Amsterdam – South and voco® The Hague, two distinct IHG Hotels where you’ll experience the best of both worlds.
At Crowne Plaza Amsterdam – South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar.
At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team.
Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family.

Core responsibilities:

• Manage individual bookings requests for Crowne Plaza Amsterdam South and voco The Hague via phone, email and distribution channels.

  
  

• Monitor room inventory and rate availability in coordination with Revenue Management

  
  

• Proceed with inquiries handling and reservations as needed.

  
  

• Upsell room categories and additional services to maximize revenue per booking.

  
  

• Process cancellations, amendments, and no-shows in line with hotel policy.

  
  

• Maintain detailed and accurate guest profiles and preferences.

  
  

• Ensure compliance with brand standards and reservation procedures.

  
  

• Process advance deposits on reservations.

  
  

• Join revenue calls and revenue meetings.

  
  

Guest Satisfaction:

• Provide clear, accurate, and engaging information about rooms, services, and facilities.

  
  

• Respond to guest inquiries promptly and professionally (email response time aligned with brand standards).

  
  

Teamwork:

• Ensure seamless communication of special requests to Front Office, Housekeeping, and F&B by Managing PMS (Opera) bookings 'update and traces for both properties in a timely manner supporting efficient internal communication and guests experience.

  
  

• Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.

  
  

• Participating in Site inspections for meeting and events and client facing appointments

  
  

Ready to land this internship?

• The internship is part of your school program

  
  

• Good communication skills in English

  
  

• Strong organizational and multitasking abilities.

  
  

• You have a positive, can-do attitude and enjoy collaborating with people.

  
  

• Good communication and organizational skills

  
  

• Experience with Microsoft Office (Word, Excel)

  
  

Benefits of working at voco® The Hague and Crowne Plaza Amsterdam – South:

• Employee discount for all 6000+ IHG hotels worldwide

  
  

• Friends & family rates to share with your loved ones

  
  

• International career opportunities after graduation

  
  

• Be part of the global network of IHG hotels

  
  

• Enjoy homemade lunch or dinner options during your working hours

  
  

• Access to training, internal growth, and coaching opportunities

  
  

• Curious about other departments? We offer cross-training opportunities

  
  

• Discount on offered gym membership as well as free access to the hotel gym, as long as guests are not disturbed

  
  

• Discount on collective health insurance

  
  

• Regular staff events, parties, and departmental outings

  
  

• Alleo/CultuurWerkt! account: Enjoy discounts on theatre, cinema, dance, and other cultural activities

  
  

• Work with a passionate, ambitious, and international team

  
  

• At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our myWellbeing program, we support your health, lifestyle, and career development — because we know that when you feel your best, you perform your best.

  
  

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Amsterdam

Dienstverbanden

Stage

Gepubliceerd op

04-04-2026