Are you looking for a flexible job with an international company? Are you fluent in French and passionate about Customer Service? Then this vacancy is tailor-made for you! An international web shop based in Breda is looking for an enthusiastic customer service representative.
“I put in an order last week, but it hasn’t arrived yet” or “I forget my password and for some reason I can’t reset it. Can you help me?”. These are just a few of the questions you might receive as a full-time customer service representative.
These question come to you by phone and email and are mostly from French-speaking customers. Your job? Helping the customers in any way you can. For example, by resetting their password or answering their questions. Do you receive a complaint? Then you’ll remain calm and reassure the customer that the problem will be solved as soon as possible.
But that’s not all. While doing your job, you’ll receive loads of feedback from customers. How things can be done better or which problems or questions you keep hearing over and over again. As a full-time customer service representative you’ll pass these suggestions and feedback to your supervisor.
Training
Don’t have any experience as a full-time customer service representative? No worries. Before you start with your new job, you’ll follow a 5-day training program. During this training, you’ll learn all the ins and outs of the customer service branche. Plus, you’ll get the know your new company better.
Working hours
You’ll work full-time (40 hours per week), from Monday to Friday between 10am and 6pm. Would you rather work part time? No problem. We also have a vacancy for a part-time (French-speaking) customer service representative in Breda.
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