Customer Advisor binnen een internationale omgeving bij NewMotion in Amsterdam

Wat ga je doen?

Across Europe thousands of electric drivers use our charging solutions such as charging points, mobile app, online platforms and charging cards who give access to tens of thousands of charging stations.

Our goal is to make sure every charging solution is delivered and executed in the best way possible. To secure this, we make sure we are available 24/7 for our customers to give them personal and professional advice. As a Customer Advisor, you play an important role in securing this high level of service. In a short period of time you learn everything there is to know about our products and services. With a number of specific questions, you're able to quickly discover which solution suits the customer best.

Your responsibilities will include:

• First point of contact for our new and existing customers (such as lease associations, corporates, private drivers) on the phone and by e-mail
• Handle incoming request and questions
• Analysing (technical) problems and offering the right solution
• Communicating with different departments to analyse and solve reoccurring errors
• Improving our customer service by identifying and implementing improvements in our processes to make electric driving even more attractive
• Be the friendly voice as our business card to the outside world

Wat wij bieden

• a diverse, energised, passionate and informal company
• a supportive work environment that is engaging, full of opportunity, personal development, and most of all, social and friendly!
• Events like BBQs, Friday drinks, daily luncheons, ski trips, and more

Solliciteren

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Extra informatie

We are a diverse, energised, passionate and informal company operating in the disruptive and innovative industry of e-mobility. With offices in the United Kingdom, Netherlands, Belgium, France, Germany, and Norway, we are proud to have employees that come from all corners of the world. At NewMotion, we offer a supportive work environment that is engaging, full of opportunity, personal development, and most of all, social and friendly! Events like BBQs, Friday drinks, daily luncheons, ski trips, and more, are common and important to us in order to keep our employees engaged, productive, and most importantly, happy.

Do you want to shape the future of electric car charging?

Status

Inactief

Opleidingsniveaus

HBO

Plaats

Amsterdam

Werkuren per week

16 - 36

Dienstverbanden

Fulltime (startersfunctie), Parttime (overdag)

Salarisindicatie

Tussen €10,20 en €10,70 per uur

Verantwoordelijk voor

First point of contact for our customers