Beschrijving
We are looking for:- English speaking Customer Service Executives (Weekend late shift)
We offer:- Gross salary of €1700 based on 40 hours
- Flexibel working hours
- International and dynamic working environment
- Convienently located working location near Amsterdam's city centre
- Holiday money (8% of your total salary, annually paid in May)
- Paid vacation days (26 days annually)
- Quarterly bonus plan (12% of your salary)
- Travel allowance
Premium pay:- 20% Premium pay for hours worked after 7pm
- 60% Premium pay for hours worked on the Weekend
- 80% Premium pay for hours worked after 7pm on the Weekend
The start date for this position is March 4th, 2013Working hours:As a Customer Service Executive (Weekend late shift) you will be working 40 hours per week, every weekend in the late shift and three days during the week in different shifts.
Tasks:- Handle pre and post reservation inquiries by phone, e-mail and fax
- Handle sales requests by phone and e-mail
- Modify, change and/or cancel existing reservations
- Outbound calls to hotels/guests to arrangement special requests
- Liaison between guest and hotel to resolve complaints
- Manage relationships with hotels by providing high levels of customer service and account management support
Required skills:- Minimum of MBO or similar level of education
- Minimum of 40 hours a week availibility
- Four weeks fulltime availibility during the week for (paid) training
- Available on saturday and sunday in the evening
- Available for three days during the week
- Strong communication skills
- Commercial
- Problem solving
Vereiste talenkennis:- Excellent understanding of English (written and spoken)
Other important traits:- Responsible
- Customer friendly
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Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- MBO, HBO, Universiteit
- Plaats
- Amsterdam!
- Dienstverbanden
- Fulltime (startersfunctie), Fulltime (ervaren)
