Support & Customer Experience Manager

Job Description

Convious is the AI-powered platform that eliminates manual work and cuts operational costs for 100+ attractions worldwide, from theme parks and zoos to castles and entertainment venues.

Our all-in-one solution manages dynamic pricing, capacity, and marketing, while giving visitors a seamless experience to buy tickets and add-ons across self-service kiosks, POS, and online. With Convious, venues sell smarter, operate efficiently, and focus on what matters most: making visitors happy.

General Profile

Serve as the primary relationship owner for assigned customer accounts, ensuring onboarding, product adoption, satisfaction, retention, and identifying growth opportunities.

What You’ll Do

• Manage 15-20 customer accounts based on language, geography, and complexity
• Lead technical onboarding and implementation for new customers
• Provide technical support and troubleshooting, and collaborate with Technical Solution Consultants on implementation and technical issues
• Conduct regular health checks, business reviews, and success planning sessions with customer accounts
• Drive product adoption and feature utilisation across your customer base
• Identify and qualify upsell/cross-sell opportunities for the Revenue team to pick up
• Maintain customer health scores and proactively address at-risk accounts
• Create and deliver customer training

Who You Are

• 3+ years of Customer Success, or Customer Support experience
• Fluent in English and an additional language like German, French or Dutch is a plus
• SaaS/technology product experience
• Strong communication and relationship-building skills
• Experience with customer success platforms and CRM systems

Why Join Convious

• Be part of a fast-growing SaaS scale-up transforming the leisure industry
• Work from our beautiful canal-side office in Amsterdam
• A truly international, fun, and driven team (check our Instagram for a peek)
• Unlimited paid vacation policy — because rest fuels performance
• Lease bike plan and a competitive salary package
• Your own MacBook
• Daily team lunches