Customer Service Engineer

Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help shape E-mobility's future, and do you want to make an impact daily? Then you might be up for the job as our Customer Service Engineer for EV Charging solutions.

What we offer as Peblar

Our people are inspired by our unique culture, with a strong focus on the values equality, responsibility, and trust. We have a flat organizational structure that facilitates fast new product and services introductions. At Peblar, we encourage people to pitch and realize new initiatives, and we provide them with the freedom they need to realize their personal growth ambitions. In line with our values, we offer hybrid working, profit share, free lunch, dinner, fun team events, and free fitness to facilitate your personal wellbeing.

About the role:

As a Customer Service Engineer, you will be the primary point of contact for service-related inquiries for our Peblar EV chargers, especially for our growing B2B customer base in the Benelux. You’ll deliver exceptional technical support and customer service in Dutch, English, and preferably French, ensuring a seamless experience for our direct customers. You’ll troubleshoot issues, resolve cases, and provide tailored solutions while collaborating closely with internal teams to continuously improve our service processes and product quality.

Key Responsibilities:

• Handle incoming service requests and technical inquiries with professionalism and precision
• Troubleshoot and resolve hardware and software issues related to EV chargers
• Lead and participate in regular service meetings with customers.
• Collaborate with software, product, and sales teams to align on customer solutions
• Contribute to internal documentation and knowledge base articles
• Identify recurring issues and propose improvements to service workflows and product design
• Maintain accurate records of service cases and ensure timely follow-up